• Guest Services Advisor

    June 21st
    Location: Washington
    Type: Full Time
    Department: Client Services

    This posting is a recurring ad for positions in our Client Services Department that open at various times throughout the year. We collect applications in our applicant pool and review resumes as positions become available.

    The Guest Services Advisor (GSA) provides customer service to all ATA travelers.  GSA staff handle many domestic and international tours for a variety of client organizations.  The GSA main responsibilities are:  1) provide superior customer service in all forms, including oral and written; 2) monitor and ensure quality of tour, passenger, and financial data in the in house reservations system, Tour Tools, and produce accurate tour reports for our partners in-house and abroad; 3) write pre-departure materials, maintain accurate templates, and proof documents before they are sent to travelers; 4) send tour mailings  5) perform other projects as needed to fulfill ATA’s commitment to superior customer service to our travelers and client partners.  The GSA works closely with other ATA staff, as well as attending regular meetings of the Client Services Department in order to maintain a unity of ATA tour operations.

    Download the full details here: Guest Services Advisor (2-10-16)

    Please submit your cover letter and resume:
    Email jobs@academic-travel.com to the attention of Director of Client Services.

    Thank you for your interest in Academic Travel Abroad!