The Guest Services Advisor (GSA) provides customer service to all ATA travelers. GSA staff handle many domestic and international tours for a variety of client organizations. The GSA main responsibilities are: 1) provide superior customer service in all forms, including oral and written; 2) monitor and ensure quality of tour, passenger, and financial data in the in-house reservations system; 3) collect final payments from travelers; 4) write pre-departure materials, maintain accurate templates, and proof documents before they are sent to travelers; 5) send tour mailings 6) perform other projects as needed to fulfill ATA’s commitment to superior customer service to our travelers and client partners. The GSA works closely with other ATA staff, as well as attending regular meetings of the Sales and Creative Department in order to maintain a unity of ATA tour operations.
Download the full details here: Guest Services Advisor
Please submit your cover letter and resume:
Email email@example.com to the attention of Director of Client Services.